Terms of Service

1. The Service

Joinvox provides an AI-powered assistant for lettings and estate agents: it answers enquiries across your website chat and WhatsApp on your behalf, captures and qualifies leads, books viewings, requests reviews, and chases overdue rent. The service is provided on a monthly subscription basis through your account at app.joinvoxbot.com.

2. Your Account

• -You must provide accurate business information at signup and keep it up to date
• -You are responsible for keeping your login credentials secure
• -One account covers one business unless your plan says otherwise
• -You must be authorised to accept these terms on behalf of your business

3. Subscriptions, Trials and Billing

• -Every plan starts with a 7-day free trial; a payment method is required to start it
• -Your first charge happens automatically when the trial ends, and monthly thereafter
• -Payments are processed by Paddle.com, our merchant of record — your card details never touch our servers
• -You can cancel any time from the Billing page; access continues until the end of the paid period
• -Prices may change with at least 30 days' notice before your next billing cycle

4. Acceptable Use

• -Do not use the service for unlawful, deceptive, or harassing messages
• -Do not attempt to probe, overload, or reverse-engineer the platform
• -Chat and message data must be handled in line with the data-protection laws that apply to your region
• -We may suspend accounts that put the platform or other customers at risk

5. Your Data and Content

Leads, chat and message transcripts, and knowledge-base content captured through your account belong to you. You grant us the licence needed to process that content solely to operate the service. Our handling of personal data is described in the Privacy Policy.

6. Service Availability

We aim for high availability but the service is provided "as is" without a guaranteed uptime level. Scheduled maintenance and factors outside our control (messaging platforms, hosting providers, AI model providers) can cause interruptions. We are not liable for missed enquiries or leads during downtime.

7. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising out of the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect losses such as lost profits, lost business, or lost data.

8. Termination

You can cancel your subscription at any time. We may terminate or suspend accounts that breach these terms. On termination, we retain your data for 12 months (see the Privacy Policy) so you can export it, after which it is deleted.

9. Changes to These Terms

We may update these terms from time to time. Material changes will be announced by email or in the dashboard at least 14 days before they take effect. Continuing to use the service after that date means you accept the updated terms.

10. Contact

Questions about these terms: onboarding@joinvoxbot.com. Joinvox, Leeds, United Kingdom. These terms are governed by the laws of England and Wales.