Refund Policy

1. Try Before You Pay

Every Joinvox plan starts with a 7-day free trial. You will not be charged anything during the trial, and you can cancel from the Billing page at any point before it ends — no charge, no questions.

2. Cancelling a Subscription

• -Cancel any time from Dashboard → Billing, or by emailing onboarding@joinvoxbot.com
• -Cancellation stops future charges; your access continues until the end of the period you have already paid for
• -No cancellation fees, ever

3. Refunds

• -If something went wrong — you were charged after cancelling, charged twice, or the service was materially unavailable — contact us within 14 days of the charge and we will make it right with a full refund
• -First monthly charge after the trial: if you simply forgot to cancel, email us within 7 days of the charge and we will refund it as a goodwill gesture
• -Partial months already used are generally not refunded, except where required by law
• -Your statutory rights under UK and EU consumer law are not affected by this policy

4. How Refunds Are Paid

Payments are processed by Paddle.com, our merchant of record. Approved refunds are issued by Paddle to your original payment method and typically arrive within 5–10 business days depending on your bank.

5. How to Request One

Email onboarding@joinvoxbot.com from the address on your account with the charge date and amount. We respond to all refund requests within 2 business days.