Privacy Policy

1. Who We Are

Joinvox Ltd is the data controller for all personal data collected through this website and our AI assistant service. Registered in England and Wales. If you have any questions about how we handle your data, contact us at privacy@joinvox.ai.

2. What We Collect

• -Name, email address, phone number, and business website provided at signup
• -Chat and message transcripts processed through our AI assistant
• -Lead data and booking information captured on your behalf
• -Usage data: pages visited, features used, session duration
• -Technical data: IP address, browser type, device type

3. Why We Collect It

• -To provide and operate the Joinvox AI assistant service
• -To send you conversation logs, lead summaries, and booking notifications
• -To improve our AI models and service quality
• -To comply with legal and regulatory obligations
• -To send service updates and (with your consent) marketing communications

4. Legal Basis (UK GDPR)

• -Contract: processing necessary to deliver the service you signed up for
• -Legitimate interests: fraud prevention, security, service improvement
• -Consent: marketing emails (you can withdraw this at any time)
• -Legal obligation: record-keeping and compliance requirements

5. Conversation Data

Conversations handled by your Joinvox AI assistant across website chat and WhatsApp are logged and transcribed. This data belongs to you. We process it solely to deliver the service. It is encrypted at rest and in transit. You can download or delete it from your dashboard at any time.

6. Who We Share Data With

• -Cloud infrastructure providers (AWS, Google Cloud) under data processing agreements
• -AI processing partners for message processing and response generation
• -Calendar and CRM tools you choose to connect (with your authorisation)
• -We never sell your data or your callers' data to third parties

7. Data Retention

We retain your account data for the duration of your subscription plus 12 months after cancellation. Conversation transcripts are retained for 24 months unless you delete them earlier. You can request deletion at any time.

8. Your Rights

• -Access: request a copy of all data we hold about you
• -Rectification: correct inaccurate or incomplete data
• -Erasure: request deletion of your data
• -Restriction: limit how we process your data
• -Portability: receive your data in a machine-readable format
• -Objection: object to processing based on legitimate interests
• -Withdraw consent: for any consent-based processing at any time

9. Cookies

We use essential cookies to operate the service and analytics cookies to understand usage. You can manage cookie preferences through your browser settings. We do not use advertising cookies or track you across third-party sites.

10. Contact and Complaints

To exercise your rights or raise concerns: privacy@joinvox.ai. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.